Privacy Policy
This Privacy Policy describes how Urlicenses (the “Site”, “we”, “us” or “our”) collects, uses and discloses your personal information when you visit the Site, use our services, make a purchase from urlicenses.com, or otherwise communicate with us (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” means you as a user of the Services, whether you are a customer, a website visitor, or another individual whose information we have collected.
On this page
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
How we collect and use your personal information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What personal information we collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we mean information that identifies, relates to, describes or can be associated with you.
Information we collect directly from you
- Contact details including your name, address, phone number and email.
- Order information including your name, billing address, shipping address, payment confirmation, email address and phone number.
- Account information including your username, password, security questions and other information used for account security.
- Customer support information including anything you choose to include when you contact us.
Some features of the Services require you to provide certain information. You may choose not to provide it, but doing so may prevent you from using those features.
Information we collect about your usage
We may automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels and similar technologies (“Cookies”). Usage Data may include device information, browser information, information about your network connection, your IP address and other details of how you access and use the Site and your account.
Information we obtain from third parties
- Companies that support our Site and Services, such as WooCommerce.
- Our payment processors, who collect payment information (for example bank account, credit or debit card details and billing address) to process your payment, fulfil your orders and perform our contract with you.
- Third parties we work with who may automatically collect information when you visit the Site, open or click our emails, or interact with our Services or advertisements, using tracking technologies such as pixels, web beacons, SDKs, third-party libraries and cookies.
Any information we obtain from third parties is treated in accordance with this Privacy Policy. See also Third-party websites and links below.
How we use your personal information
- Providing products and services. To perform our contract with you — processing payments, fulfilling orders, sending notifications about your account, purchases, returns, exchanges and other transactions, creating and managing your account, arranging delivery, and facilitating returns and exchanges.
- Marketing and advertising. To send marketing, advertising and promotional communications by email, text message or post, and to show you advertisements for products or services, including tailoring the Services and advertising on our Site and elsewhere. If you are an EEA resident, the legal basis is our legitimate interest in selling our products, under Art. 6(1)(f) GDPR.
- Security and fraud prevention. To detect, investigate and act on possible fraudulent, illegal or malicious activity. If you register an account you are responsible for keeping your credentials safe; do not share your username or password with anyone, and contact us immediately if you believe your account has been compromised. For EEA residents, the legal basis is our legitimate interest in keeping the site secure, under Art. 6(1)(f) GDPR.
- Communicating with you and improving the Services. To provide customer support and improve what we offer. For EEA residents, the legal basis is our legitimate interest in being responsive and maintaining our business relationship with you, under Art. 6(1)(f) GDPR.
Cookies
Like many websites, we use Cookies on our Site, including Cookies related to powering our store with WooCommerce. We use them to run and improve the Site and Services (including remembering your actions and preferences) and to run analytics so we can better understand how the Services are used. We may also permit third parties and service providers to use Cookies on our Site to tailor services, products and advertising here and on other websites.
Most browsers accept Cookies by default, but you can set your browser to remove or reject them. Blocking Cookies can affect your experience and may stop some features working. It may also not completely prevent information being shared with third parties such as our advertising partners.
Our website recognises the Global Privacy Control (GPC) signal, which lets you opt out of certain uses or disclosures of your information. If you notify us of your preference through GPC, we treat it as a valid request to opt out of sharing and targeted advertising for that browser or device, and where we can associate the device with a WooCommerce account we apply the opt-out to that account as well. You can learn more at globalprivacycontrol.org. Other than GPC, we do not recognise other “Do Not Track” signals.
How we disclose personal information
In certain circumstances we may disclose your personal information to third parties for contract fulfilment, legitimate purposes and other reasons subject to this Privacy Policy. These may include:
- Vendors and third parties who perform services on our behalf (IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
- Business and marketing partners, who will use your information in accordance with their own privacy notices.
- Third parties you direct, request or consent for us to share with — for example to ship you products, or through your use of social media widgets or login integrations.
- Our affiliates or others within our corporate group, in our legitimate interests in running the business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations (including subpoenas, search warrants and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights and the rights of our users or others.
Categories disclosed in the past 12 months
| Category | Categories of recipients |
|---|---|
|
|
We do not use or disclose sensitive personal information without your consent, or for the purpose of inferring characteristics about you.
Information “sold” or “shared” for advertising
With your consent, we have “sold” and “shared” (as those terms are defined in applicable law) the following personal information over the preceding 12 months for advertising and marketing purposes:
| Category of personal information | Categories of recipients |
|---|---|
| Identifiers such as name, email address and phone number | Business and marketing partners |
| Commercial information such as records of products or services purchased | Business and marketing partners |
| Usage Data | Business and marketing partners |
Third-party websites and links
Our Site may link to websites or other online platforms operated by third parties. If you follow links to sites we do not control, review their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of those sites, including the accuracy, completeness or reliability of information found there.
Information you provide in public or semi-public venues, including on third-party social networking platforms, may also be visible to other users of the Services or of those platforms, without limitation on its use by us or by a third party. Including a link does not by itself imply endorsement of that platform, its content, owners or operators, except where disclosed on the Services.
Children’s data
The Services are not intended for use by children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request its deletion.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) the personal information of individuals under 16 years of age.
Security and retention of your information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security”. Information you send to us may not be secure while in transit. We recommend you do not use insecure channels to send us sensitive or confidential information.
How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your rights
Depending on where you live, you may have some or all of the rights below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline a request as permitted by law.
- Right to access / know. Request access to the personal information we hold about you, including how we use and share it.
- Right to delete. Request that we delete personal information we hold about you.
- Right to correct. Request that we correct inaccurate personal information.
- Right of portability. Receive a copy of the personal information we hold and ask us to transfer it to a third party, in certain circumstances and with certain exceptions.
- Right to opt out of sale, sharing or targeted advertising. Direct us not to “sell” or “share” your personal information, or to stop processing it for targeted advertising. If you visit our Site with the Global Privacy Control signal enabled, depending on where you are we will automatically treat this as an opt-out request for that browser and device.
- Restriction of processing. Ask us to stop or restrict our processing of your personal information.
- Withdrawal of consent. Where we rely on consent, withdraw it at any time.
- Appeal. Appeal our decision if we decline your request, by replying directly to our denial.
- Managing communication preferences. Opt out of promotional emails at any time using the unsubscribe link. If you opt out we may still send non-promotional emails about your account or orders.
You may exercise these rights where indicated on our Site, or by contacting us using the details below. We will not discriminate against you for exercising them.
We may need to collect information from you to verify your identity, such as your email address or account information, before responding substantively. You may designate an authorised agent to make requests on your behalf; before accepting such a request we will require proof of your authorisation and may need to verify your identity directly with you. We will respond in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, depending on where you live you may have the right to appeal our decision by contacting us, or to lodge a complaint with your local data protection authority. For the EEA, a list of responsible supervisory authorities is available from the European Data Protection Board.
International users
We may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third-party service providers and partners in those countries.
If we transfer your personal information out of Europe, we rely on recognised transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or equivalent contracts issued by the relevant competent authority of the UK, unless the transfer is to a country determined to provide an adequate level of protection.
Contact us
To exercise any of the rights above, ask a question about this policy, or raise a complaint, contact us using the details below.
Last updated: March 27, 2025