Refund and Return Policy
At Urlicenses we work to make sure every purchase goes smoothly. If something isn’t right, please contact our support team first most problems are activation issues we can solve in minutes, without you needing a refund at all.
At a glance
Refund eligibility
- Our refund policy lasts 30 days from the date of purchase.
- Because our products are digital license keys, a refund is available only where the key has not been activated or used.
- To confirm this, we ask you to sign a Non-Use Declaration stating that the product has not been activated or used.
- Once a product has been installed or activated it is no longer eligible for a refund.
- Proof of purchase is required to process any refund request.
Non-refundable items
- Any software product that has been activated.
- Products reported as not working but shown to be fully functional after investigation by our technical support team.
- Refund requests made after the 30-day refund period has ended.
How the refund process works
- Submit your request. Email support@urlicenses.com with your order details and the reason for the request.
- We send the declaration. If your request is eligible, we’ll send you a Non-Use Declaration form to complete and sign.
- We process the refund. Once we receive the signed declaration, we process your refund within 48 hours.
- The money returns to you. Refunds are issued to the original payment method and may take up to 10 business days to appear in your account.
Non-delivery claims
If you haven’t received your product within the expected timeframe, check your spam or junk folder first — that is where the majority of “missing” delivery emails turn out to be.
If it still isn’t there, contact us within 7 days of purchase. If no claim is made within that period, the product is considered received and successfully downloaded.
Defective or incorrect products
If a product is defective or not as described, contact our support team within 30 days with supporting evidence — a screenshot of the error message is usually enough.
If we cannot resolve the issue within 48 hours, you may request a refund or an exchange for a similar product.
Cancellation policy
Orders can be cancelled within 1 hour of purchase, directly through the link in your order confirmation email.
If more than an hour has passed, contact support@urlicenses.com and we’ll help.
Contact us
Before requesting a refund, it’s worth getting in touch — activation problems are usually a version mismatch and take a few minutes to fix.
Last updated: October 2026