Shipping and Digital Delivery Policy
All products sold on Urlicenses are 100% digital software licenses. We deliver products directly to your email inbox immediately after checkout no physical shipping, wait times, or delivery fees required.
At a glance
InstantDelivery time via email after payment verification
2 hoursMaximum expected delivery window in rare cases
3 hoursTime threshold to contact us if your email is missing
7 daysWindow to file a non-delivery claim with support
Digital Delivery Terms
- Strictly Digital: No physical items or physical discs will be shipped to your address.
- Delivery Speed: Product keys and setup files are delivered digitally via email within seconds of purchase.
- Extended Window: In rare cases involving payment authorization checks, delivery may take up to 2 hours.
- Payment Requirement: Orders are only processed after payment clearance through Stripe or supported payment methods.
What You Will Receive
Upon successful payment completion, you will receive an automated delivery email containing:
- Your genuine product key(s) (e.g.,
XXXXX-XXXXX-XXXXX-XXXXX-XXXXX). - Full step-by-step instructions on how to download, install, and activate your software.
- A confirmation receipt with direct links to technical support resources.
Check Spam Folder: If you do not see your delivery email in your main inbox within a few minutes, please check your Spam or Junk folder first before submitting a support request.
Non-Delivery Issues & Claims
If your digital license key does not arrive within the expected timeframe, please follow these steps:
- Check Spam & Junk Folders. Automated emails occasionally land in secondary filter folders.
- Wait up to 3 hours. Ensure any temporary banking hold or authorization delay has cleared.
- Contact Support. If your purchase hasn’t arrived after 3 hours, email support@urlicenses.com with your order number.
7-Day Claim Window: Non-delivery claims must be submitted within 7 days of purchase. If no issue is reported within 7 days, the product is officially deemed received and successfully delivered.
Refunds, Returns, and Exchanges
Because our products are digital activation keys, specific criteria apply for returns and refunds:
- Activated Software: We cannot offer returns, exchanges, or refunds on keys that have already been activated or used.
- Unused Keys: You may request a return within 30 days of purchase for unused keys by signing a Non-Use Declaration.
- Defective Keys: If you encounter activation issues or error messages, contact technical support prior to requesting a refund—most issues are easily resolved.
Policy Definitions
To keep our policies clear, the following terms apply throughout this document:
- Seller: Refers to Urlicenses, the website owner and provider of digital products.
- Buyer: Refers to the customer placing an order on our platform.
- Goods or Services: Refers to the digital software products and activation keys available for purchase.
Contact Us
If you have any questions regarding digital delivery or need help locating your order, please reach out to us:
Business NameUrlicenses LLC
Phone+1 (718) 313-3603
Customer Service09:00 AM to 05:00 PM EST, Monday to Friday
Last updated: October 2026
Urlicenses LLC • 179-17 149th Avenue, Queens, NY 11434, United States